Once we have received the final measurements and payment, orders are dispatched within 2 business days. Thereafter it takes 2-3 business days more to reach you. Due to intricate work, some products may take longer to deliver.
The aforementioned shipping durations are approximate and we request the customer to contact us for exact timings.
Deliveries outside India may take a longer time depending on the mode of shipment chosen by the customer. In case of standard shipping the parcel will be delivered withing 15-20 working days while express mode of shipping will deliver the parcel within 3-4 business days.
Standard shipping charges are free for all the deliveries within India while the express shipping may charge a minimal amount from the customer which is shown there on the checkout.
The courier company will make two delivery attempts failing which it will take applicable action. The shipping company may also send the parcel back to us or shipper's local office, hence "customer needs to pay us/shipping company", if they need the parcel re-shipped. The reason for such payment is, the shipment has to go through whole process again and it attracts charges for the new shipment.
An email with shipment details is sent out to the customer once the item is handed over to the courier company. Using these, the customer can track the shipment through the courier company's website.
Applicable duties and taxes, and service charges if charged, will have to be borne by the customer.
An appropriate amount of shipping charge has to be borne by the customer for the deliveries outside India which is shown there on the checkout of the particular order.