Once we have received the final measurements and payment, orders are dispatched within 2 business days. Thereafter it takes 2-3 business days more to reach you. Due to intricate work, some products may take longer to deliver.
The aforementioned shipping durations are approximate and we request the customer to contact us for exact timings. The shipping company may even leave the parcel at front door. We are not liable in such cases and there would be no refunds for such claims. We are not liable for any delays by the courier company and will not be able to refund, return, exchange or replace items for such delays.
Shipping charges are free for all the deliveries within India.
The courier company will make two delivery attempts failing which it will take applicable action. The shipping company may also send the parcel back to us or shipper's local office, hence "customer needs to pay us/shipping company", if they need the parcel re-shipped. The reason for such payment is, the shipment has to go through whole process again and it attracts charges for the new shipment.
An email with shipment details is sent out to the customer once the item is handed over to the courier company. Using these, the customer may track the shipment through the courier company's website.
Applicable duties and taxes, and service charges if charged, will have to be borne by the customer.